When implementing ISO 9001, the company shows to its employees that: It cares about the future. It does not want to be stagnant in the market. And it believes that improvements must be made and suggested, continuously. Thus, the professional feels motivated to work better, review concepts, and embrace the changes that certification entails..

Having focused and committed professionals is a much differential. A motivated team pass on the joy they are feeling to those around them. Suppliers, and especially customers, are well treated, new suggestions are made and put into practice with greater interest.

The acquisition of ISO 9001 certification demonstrates that our company is serious and committed, as well as following internationally recognized principles. It adds to the company’s routine the value of continuous improvement of processes and people, actions that begin internally and show on its results and above all on its clients satisfaction.

With this information we can understand our clients feeling and seek their satisfaction to begin to understand how to create value for them. With ISO 9001, Aço Forte Brasil becomes able to check the 05 necessary basic elements to create value for the customers: Quality, relationship, performance, price and benefits. Besides that it will still have criteria to check their satisfaction.

ISO 9001 works with tools that generate a formula considered magical, but that is much simpler than one imagines: the Customer Satisfaction along with the Loyalty of the same, that will generate a lasting relationship.